Effective Date: August 13, 2026
At Nuvorro, we are committed to getting your adventure essentials to you safely and reliably. This Shipping Policy explains how orders are processed, shipped, and delivered.
Orders are processed on business days, Monday through Friday, excluding public holidays.
Orders placed before our daily order cut-off time of 2:00 PM (Pacefic Standard Time) are generally processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will generally be processed on the next available business day.
Please note that order processing may take additional time during promotional periods, holidays, or periods of unusually high order volume.
Depending on the destination, availability, and nature of the order, we may ship orders using trusted international carriers, including:
The carrier selected for your order may vary based on destination and shipping availability.
Estimated delivery times depend on the destination, shipping method, customs procedures, and carrier performance.
Delivery estimates are provided during checkout where available and should be considered estimates rather than guaranteed delivery dates.
International shipments may take additional time due to customs clearance or local delivery conditions.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information where available.
You can use the provided tracking details to monitor your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the shipment has been collected by the carrier.
Nuvorro may offer shipping to selected international destinations.
International customers are responsible for providing accurate shipping information and may be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price unless explicitly stated during checkout.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Nuvorro is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or outdated address information.
If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the information before your order is shipped.
While we work with reliable shipping carriers, delivery delays may occasionally occur because of weather, customs clearance, carrier disruptions, public holidays, incorrect addresses, or other circumstances beyond our control.
If your shipment appears significantly delayed or is reported as lost, please contact us so we can assist with the appropriate carrier investigation.
If your package arrives visibly damaged, please document the condition of the package and the product, including photographs where possible.
Contact our customer support team as soon as possible so we can review the situation and determine the appropriate resolution.
If the carrier is unable to deliver your order because nobody is available, the address is inaccessible, or additional delivery arrangements are required, the carrier may make another delivery attempt or provide instructions for collection.
Additional costs resulting from customer-related delivery issues may be the customer’s responsibility.
If you receive an incorrect item or an item is missing from your shipment, contact Nuvorro as soon as possible with your order number and relevant details.
We will review the issue and, where applicable, arrange a replacement or another appropriate resolution.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and carrier.
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made after an order has entered processing or been handed over to the shipping carrier.
Once shipped, the standard Return & Refund Policy may apply.
Nuvorro is not responsible for shipping delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, transportation disruptions, customs delays, government restrictions, or other unforeseen events.
If you have questions regarding your shipment, delivery status, or shipping arrangements, please contact us through the contact information provided on our website.
Nuvorro
Outdoor Essentials. Made for the Journey.
