Refund and Returns Policy

Return and Refund Policy 

Store Name: Nuvorro

Legal Business Name: UNIQUE TRAVEL ACCESORIES BR CORP

We offer a straightforward, 30-day return policy to ensure you are satisfied with your travel gear.

1. Return Window

You have 30 calendar days from the date of confirmed delivery to request a return, exchange, or refund. Returns initiated after 30 days cannot be accepted.

2. Return Method & Return Label

  • Return Method: By Mail only.

  • Return Label: We provide a prepaid downloadable return shipping label via email upon return request approval.

3. Return Conditions (Item State)

  • Items must be in new, unused, and unworn condition.

  • Items must have all original packaging, tags, inserts, and accessories intact.

4. Return & Restocking Fees

  • Restocking Fee: $0.00 (No restocking fee charged under any circumstance).

  • Return Shipping Fee for Defective Items: $0.00 (Free return shipping if the item is broken, incorrect, or defective).

  • Return Shipping Fee for Customer Remorse: $0.00 (Free return shipping if you changed your mind, ordered the wrong size/color, or simply do not want the item).

5. How to Initiate a Return or Exchange

  1. Submit Request: Email info@nuvorro.shop or call +1 407-433-0335 with your order number, reason for return, and whether you prefer an exchange or refund.

  2. Receive Label: We will verify your request and email a prepaid return shipping label and packing instructions within 1 business day.

  3. Ship the Package: Affix the prepaid label to your return package and drop it off at the designated carrier location (USPS, UPS, or FedEx as specified on the label).

6. Exchanges

If you prefer to exchange an item for a different color, size, or model:

  • Follow the return steps above and notify us of your preferred exchange item.

  • Once your return parcel is scanned by the carrier or received at our facility, we will dispatch your replacement order with free standard shipping (4–7 business days).

7. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery. If your item arrives broken, defective, or incorrect, notify us at info@nuvorro.shop within 48 hours of receipt with clear photos of the issue. We will immediately issue a replacement or full refund with no return fee.

8. Refund Process & Timelines

  • Once your return package arrives at our warehouse, our team will inspect the item within 1 to 2 business days.

  • Once inspected and approved, your refund will be credited directly to your original payment method within 7 business days.

  • Please note: Your financial institution or credit card provider may take an additional 2–5 business days to post the funds to your account statement.

9. Contact Information